What are your standard delivery charges?
Our shipping rates are applied based on per order total, following this flat rate table:
Up to $24.99 $4.80
Orders $150.00 and Over: Free Shipping (with some exceptions, like for custom product. Please check the shipping information on the product(s) you are interested in purchasing for this information. And, as always, you are welcome to call us!)
Do you offer free shipping?
We offer free shipping within the Continental United State where normal shipping charges apply and where the order total is equal to or exceeding $150.00. Check individual products as we also offer free shipping on other items, either for a special sale or because the manufacturer builds the cost of shipping into the product. Call for information.
How long will delivery take?
In-stock orders ship within 48 hours and arrive in approximately 3-7 business days. Allow at least 10-14 days for merchandise delivery. Products may have a longer production time, particularly if they are made to order.
Shipping information indicated for each item is based on information supplied by the vendor and may represent "typical" turnaround time, including time of manufacturing process and freight delivery to a distribution center where applicable. Your actual ship time may be earlier or later than estimated at the time of your order. If your order includes a non-custom item that is on backorder (and not immediately available for regular shipping) we will alert you via email with your delivery estimate.
Delivery date estimates are good faith estimates only. The risk of loss and title for all merchandise purchased passes to the customer upon delivery of the merchandise to the carrier.
How will my shipment be delivered?
Products may be delivered in multiple shipments. To keep shipping and processing fees as low as possible for you, most items are delivered directly to your home from the manufacturing or processing location. This drop-shipping process also reduces the amount of damaging carbon emissions produced by inefficient delivery supply chains.
Delivery methods will depend upon the type of item being shipped. Large or heavy items may use freight. “ White Glove” services such as bringing freight indoors, unpacking, or removing packing material may incur an additional fee at the time of delivery. Most items will ship using UPS or FedEx Ground or Home Delivery services. Street addresses (no P.O. Boxes) are required for these deliveries.
Why does it seem that I have to wait longer for green products?
Even though green companies are burgeoning, materials and processes that go into the creation of sustainable goods can sometimes create longer waiting times. Handcraftsmanship and its necessary attention to detail often extend production time, materials availability (particularly in the case of recycled goods) can limit production output, and emerging companies with increasing consumer demand face their own challenges as they grow.
The plus side is that you often get a product made-to-order, sometimes to your own custom specification, which can mean building a bed in the particular size and style you like, or simply receiving a fresh natural candle that hasn't been sitting on a shelf for months, but was made just for you.
The truth is we can't wait to unite you with your product(s)! Please remember one other thing, that delivery estimates are calculated from the time they are picked up for their journey as opposed to the moment you place your order. So busy times of year and inclement weather can sometimes cause longer wait time. Though we want you to feel comfortable that we're on it we also want to know you're welcome to call us to inquire on a status.
Ordering & Payment Information
What credit cards do you accept?
We accept Visa, Mastercard, and American Express
Do you charge sales tax?
We charge sales tax for items shipped within Maryland.