Refunds & Returns
How do I know if it’s the right item for my home?
If you cannot be certain that the product will fit your needs or your décor, please consult with our Internet Sales and Support Center. It is the purchaser’s responsibility to order products suitable for his or her intended purpose. workingwonders disclaims all implied warranties, including fitness for a particular purpose. Your computer monitor settings may deliver a color or brightness to photos and swatches that does not represent the physical appearance of the products, so we cannot guarantee these attributes with certainty.
Can I return my product?
Custom order sales are final and not cancelable.
If you feel your purchase should be returned, please contact our Internet Sales and Support Center within 14 days of delivery to request a return authorization and credit; not all requests can be authorized. Any products returned to us without this authorization will not be accepted or eligible for credit of any kind. Return requests for items shipped to locations outside the contiguous U.S. cannot be accepted.
Items accepted for return must be shipped at the arrangement and cost of the purchaser, in original un-used/un-opened condition with all original packaging and materials, and will be subject to a restocking fee in the amount required by the manufacturer, which may vary from 15% to 40% of the purchase price.
What should I do if the item is defective or damaged?
Boxed items arriving to you with obvious shipping damage should be denied at the time of delivery, and returned to sender due to damage! Please contact us immediately if this has happened!
Defects must be reported within 5 days of delivery. At workingwonders' option we shall either (a) refund the price paid for the Product, or (b) bring the Product into compliance or replace the Product. This Limited Warranty is void if the Product has been damaged by accident, abuse, or misuse. If a product is damaged in transit, we will help claim insurance from the shipping company, but this process needs to be initiated within 5 days. No claims can be made after this time.
What if I am shipped an item I did not order?
If there should be an error in your order, please contact us within 3 business days. We apologize for any inconvenience and we will do our best to correct the error and arrange a return of the incorrect item as soon as possible.
What warranties are in place?
workingwonders passes through to Buyer any warranty made by the manufacturer of the products in effect on the date of shipment from the manufacturer. workingwonders disclaims all other warranties, express or implied. For additional information, please see our Terms and Conditions.